How long does the application process take for providers?
The application takes less than 10 minutes to complete. Things you need to provide for the application include general information like your mobile phone number, driver’s license, copy of insurance, and contact information for references.
Once you have completed the application form, your submission goes through a verification process which could take a few hours up to 1 week, pending your reference check(s). A StageWing™ team member will review your application and an email will be sent to you about your application status.
How do I get paid?
Your pay is based on the amount you set for your rental equipment minus taxes and the StageWing™ processing fee (if applicable based on your subscription). All payments are made through the StageWing™ website, so you’ll need to activate your Stripe Connect account and add your banking or debit card information to get paid.
Important note: your first refund payment could take up to 5-8 business days to receive the funds in your bank account due to direct deposit verification processing between Stripe and your bank. After this process is complete, all future payments will take only 1-3 business days.
Please feel free to email or contact us at 404-736-1419 if you have any questions.
What to do before and after a rental?
Before the rental, please be sure to take photos of your equipment in its current condition. After the rental, inspect the equipment like you would a rental car, so each party is clear on the condition of the equipment at the time of pickup.
What happens after I am approved to use StageWing™?
After you receive an application approval email from StageWing™, you will
1. Complete your Provider profile
2. Select a Subscription package
3. Create a Rental Shop, updating your store profile with contact info, store logos and a shop banner.
You can even contact us for our free concierge service to list your items within the community for you, all you have to do is review.
Do I need insurance for my equipment to be able to provide it through StageWing™?
Yes, we recommend all providers of equipment obtain equipment insurance AND voluntary parting insurance before listing their equipment for rental. StageWing™ Members can purchase insurance through their own insurance provider or through our preferred insurance provider Athos Insurance.
For more info on equipment insurance and voluntary parting insurance - please visit our Insurance page.
Please note: Most equipment insurance DOES NOT cover internal causes of loss such as mechanical breakdown, wear and tear, unknown causes of malfunction, hidden or latent defect, rust, oxidation, corrosion, or discoloration. Also understand this equipment insurance is NOT an Extended Warranty or Service Plan on your equipment.
How will the rental be given to the person (renter)?
After a booking has been made, contact the renter through StageWing™ to set up the delivery/pickup location and time. Feel free to set your own meeting place or suggest a public space like a mall, restaurant parking lot, the renter's event space, etc. Note: It's important to keep conversations in StageWing™ as a part of the official rental record.
Is there an upsell option if the provider can deliver & setup gear?
Currently, there are no separate options to upsell to set up gear, however you can include the price for setup with the price of delivery. Here's how:
1. Go to the Products Setup page and scroll down to the bottom to the "Rental Delivery Rates" Section
2. Click the + button
3. Under "Ships to" choose the Country/City you are willing to deliver to (if a city of your choice is missing, please let me know and I will have our team add it for you)
4. Under "Shipping Companies" choose "Provider"
5. Under "Processing Time" choose "Same Day Delivery + Setup"
6. Under "Cost" add the flat rate you are willing to charge for delivery and setup, (i.e. $50.00)
7. Under "Each Additional Item" leave this blank ( i.e. $0.00)
How does the pay breakdown work?
For the Starter subscription membership, StageWing™ charges a 5% StageWing™ fee which covers payment processing, verification, and customer support. Your profit for each rental is directly deposited into your StageWing™ wallet and you can transfer it to your bank/PayPal/Cash App account connected. Rental Security Deposits are held and refunded to the renter after we confirm that you have received your equipment back satisfactorily, if not they will be sent to you.
Check out this quick 3 min video on the payment breakdown https://youtu.be/Mp9AW3EFg_Q
Do I need to add a credit card to use the free trial?
No, you don't have to add your credit card details to use the free trial
Where do I meet the renter on the day of the reservation?
Prior to the first day of the reservation, contact the renter to set up a meeting place. We encourage the providers and renters to meet at the gig venue that way you have a space to test the equipment together. If the gig venue is not an option, set up a meeting in a public place like a mall parking lot or a coffee shop. If you have any questions, please contact us via telephone at 404-736-1419, we're here to help!