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Why do I have to complete an application verification?
All members must complete the online account verification on the website before renting or providing their equipment. A member from StageWing™ will review your account and complete a verification check based on our membership criteria. You will receive a notification from StageWing™ to notify you whether or not your account has been approved. It’s a small time delay but it helps us ensure the safety of our community.
Is StageWing™ safe?
StageWing™ is committed to renter and provider safety and satisfaction. Easily contact our support team for assistance by email with any issues. We have implemented safety measures to protect the community. Emergency assistance: Contact 911 in case of an emergency. Refundable Deposit: All renters are required to pay a refundable deposit to rent equipment with StageWing™. All providers are required to either provide proof of equipment insurance or voluntary parting insurance. If providers do not have insurance before joining StageWing™, insurance can be obtained by visiting this link: https://www.stagewing.com/insurance.
Who sees my phone number and address once it's on my account? Is it public?
Your phone number and address is never displayed publicly. Once a transaction is made, your telephone number is shared with the person who will be interacting with. You control if you would like to share it with the other user you are renting from/to, once a rental has been confirmed. We advise that you do not share your personal info to someone before a transaction is made.
Why do I need to provide a copy of a government issued photo ID?
We request a copy of government issued photo ID to make sure all members are who they say they are. No catfishing allowed! It's a important part of our verification system that provides us with various information so that our members will be assured that they can be confident when transacting with another.
How does the verification process work?
Our verification process consists of background checks using public records. We also contact the applicant's references.

Renting Gear

How long does the application process take for renters?
The application takes less than 10 minutes to complete. Things you need to provide for the application include general information like your mobile phone number, driver’s license, and contact information for references. A member of the StageWing™ team will review your application and then email you to let you know if you have been approved to use StageWing™.
What to do before and after a rental?
Upon receiving the rental equipment, please be sure to take photos of the equipment in its current condition. After the rental, inspect the equipment like you would a rental car, so each party is clear on the condition of the equipment at the time of pickup.
How do I receive my refundable deposit back?
If you return the equipment back to your Provider without any issues and within the agreed terms, your deposit will be returned to your StageWing™ wallet. The funds in your wallet can be used for the next time you want to rent equipment or can be deposited back into your bank account attached to your profile. CashApp and PayPal accounts are accepted as well as bank accounts. You'll just need a routing and account number.

Providing Gear

How long does the application process take for providers?
The application takes less than 10 minutes to complete. Things you need to provide for the application include general information like your mobile phone number, driver’s license, copy of insurance, and contact information for references. A member of the StageWing™ team will review your application and then email you to let you know if you have been approved to use StageWing™.
How do I get paid?
Your pay is based on the amount you set for your rental equipment minus taxes and the StageWing™ processing fee (if applicable based on your subscription). All payments are made through the StageWing website, so you’ll need to add your banking information to get paid. CashApp and PayPal accounts are accepted as well. You'll just need a routing and account number.
What to do before and after a rental?
Before the rental, please be sure to take photos of your equipment in its current condition. After the rental, inspect the equipment like you would a rental car, so each party is clear on the condition of the equipment at the time of pickup.
What happens after I am approved to use StageWing™?
After you receive an application approval email from StageWing™, you will 1. Complete your Provider profile 2. Select a Subscription package 3. Create a Rental Shop, updating your store profile with contact info, store logos and a shop banner. You can even contact us for our free concierge service to list your items within the community for you, all you have to do is review.
Do I need insurance for my equipment to be able to provide it through StageWing™?
Yes, we recommend all providers of equipment obtain equipment insurance AND voluntary parting insurance before listing their equipment for rental. StageWing™ Members can purchase insurance through their own insurance provider or through our preferred insurance provider Athos Insurance. For more info on equipment insurance and voluntary parting insurance - please visit our Insurance page. Please note: Most equipment insurance DOES NOT cover internal causes of loss such as mechanical breakdown, wear and tear, unknown causes of malfunction, hidden or latent defect, rust, oxidation, corrosion, or discoloration. Also understand this equipment insurance is NOT an Extended Warranty or Service Plan on your equipment.
How will the rental be given to the person (renter)?
After a booking has been made, contact the renter through StageWing™ to set up the delivery/pickup location and time. Feel free to set your own meeting place or suggest a public space like a mall, restaurant parking lot, the renter's event space, etc. Note: It's important to keep conversations in StageWing™ as a part of the official rental record.
Is there an upsell option if the provider can deliver & setup gear?
Currently, there are no separate options to upsell to set up gear, however you can include the price for setup with the price of delivery. Here's how: 1. Go to the Products Setup page and scroll down to the bottom to the "Rental Delivery Rates" Section 2. Click the + button 3. Under "Ships to" choose the Country/City you are willing to deliver to (if a city of your choice is missing, please let me know and I will have our team add it for you) 4. Under "Shipping Companies" choose "Provider" 5. Under "Processing Time" choose "Same Day Delivery + Setup" 6. Under "Cost" add the flat rate you are willing to charge for delivery and setup, (i.e. $50.00) 7. Under "Each Additional Item" leave this blank ( i.e. $0.00)
How does the pay breakdown work?
For the Starter subscription membership, StageWing™ charges a 5% StageWing™ fee which covers payment processing, verification, and customer support. Your profit for each rental is directly deposited into your StageWing™ wallet and you can transfer it to your bank/PayPal/Cash App account connected. Rental Security Deposits are held and refunded to the renter after we confirm that you have received your equipment back satisfactorily, if not they will be sent to you. Check out this quick 3 min video on the payment breakdown https://youtu.be/Mp9AW3EFg_Q
Do I need to add a credit card to use the free trial?
No, you don't have to add your credit card details to use the free trial
Where do I meet the renter on the day of the reservation?
Prior to the first day of reservation, contact the renter to set up a meeting place. We encourage the providers and renters to meet at the gig venue that way you have a space to test the equipment together. If the gig venue is not an option, set up a meeting in a public place like a mall parking lot or a coffee shop. If you have any questions, please contact us via telephone 833-784-9464, we're here to help!

Insurance

How does the Athos insurance work and what does it cover?
We recommend all providers of equipment obtain equipment insurance AND voluntary parting insurance before listing their equipment for rental. StageWing™ Members can purchase insurance through their own insurance provider or through our preferred insurance provider Athos Insurance. Go to the Insurance page to get a free quote from Athos Insurance. The insurance policy (at Athos Insurance) is also widely known as an “equipment floater”, meaning your insurance coverage ‘floats’ to follow your gear wherever it may be, especially if you’re taking your equipment away from your home. This type of insurance can play a HUGE role in the event that you need to make an insurance claim. Highlights of included and optional coverages: 1. Accidental Damages - Unintentional damages to equipment such as water damage, drops, and scratches are covered, as well as, damage caused by falling objects. 2. Theft - Equipment stolen from you is covered; theft could be from set, storage, your home, an auto, etc. 3. Damage caused by natural events such as lightning, fire and smoke, earthquakes, windstorms, hail and flood is covered. 4. Damage due to Nationally Declared Acts of Terrorism is covered. 5. (Optional but RECOMMENDED) – Voluntary Parting and/or Conversion - known as Fraudulent Renters coverage. If you rent out your equipment and the renter just never returns your gear, the renter’s insurance policy wouldn’t cover their criminal act. Voluntary parting coverage is meant to cover this very type of risk. 6. (Optional) – Equipment afloat or underwater -if you plan to take your gear on a boat or underwater (i.e. an underwater camera operator) you can add the optional Above or Underwater coverage. Snow would also be considered water. This coverage can be added annually or on a temporary basis on your annual policy by endorsement. 7. Worldwide Coverage - Your equipment is covered worldwide except for in countries with US sanctions. If traveling to Mexico the policy automatically includes coverage for equipment up to $25,000. Additional coverage for Mexico can be added for additional premium. 8. Damage or theft that occurs during transit and/or shipping is covered. 9. Replacement Cost Coverage - This means your equipment will be replaced with equipment of like kind and quality - you are not penalized for depreciation.